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Customer Service/Frequently Asked Questions

Can I return my Ginger Snaps to you?
Ginger Snaps products are made by an independent manufacturer and sold by a variety of online websites and retail stores. Returns and exchanges can be made to the original place of purchase. Each business will have its own return/refund policy. See the helpful information below.

Return Policy for a Ginger Snaps purchase from a retail store?
If you purchased your Ginger Snaps items from a retail store, please return the items to that store. All returns/exchanges/refunds are processed at the business from which the purchase was made. We do not process returns or refunds from other retail stores.

Return Policy for a Ginger Snaps purchase from
If you purchased your items here at, you will have our 100% Guarantee! You may return any item you purchased from us within 30 days of product shipment, as long as it is in its original form to receive a 100% replacement or refund. Please include the accompanying proof-of-purchase (original invoice or packing slip), along with a note telling us what you would like. You can send your package to us at, 15105 Minnetonka Industrial Rd, Minnetonka, MN 55345. Our phone number if needed is (612) 244-7160. We request that you send items back to us in either a padded envelope or a small box; items are otherwise damaged when sent in unpadded envelopes.

You are responsible for the cost to return your order.

If you receive an item that is damaged or defective, please contact us within 7 days of receipt of your package so that we may discuss how to correct the situation.

Return Policy for a GingerSnaps purchase from a different online website?
If you purchased Ginger Snaps items from a website other than, please return your items to that online website/store. Refer to the website's return/refund policy where the purchase was made.

What are Ginger Snaps?
Ginger Snaps is a new style of interchangeable jewelry that features "fashion snaps," button-like charms you snap in and out of stylish bracelets, rings and more. Ginger Snaps is all about heart and soul, sweetness and sass, and brazen individuality.

How do you change your Snaps?
To change Snaps, simply pry out using your finger. To change Petite Snaps, pry out using our Ginger Snaps Pick Tool, by placing the tip of the pick between the Petite Snap and the accessory and twisting until the Snap comes loose.

How do you care for and clean Ginger Snaps?
Ginger Snaps are silver plated. As with all silver-plated jewelry, tarnishing may naturally occur over time. To keep your Snaps and accessories looking their best, clean them with a dry polishing cloth. Please do not use liquid jewelry cleaners. These products strip the plating on all plated jewelry and will cause permanent damage. We also encourage you to limit exposing your Snaps and accessories to water (bathing, hand-washing, etc.) and never wear them into a pool or spa.

Are your prices wholesale or retail?
We are a retail site open to both the public and businesses. We offer an exceptional selection at everyday low prices and pride ourselves in fast shipping and great customer service. We are confident that our unique selection, pricing and service will keep you coming back.

Do you store my credit card information?
We do not save or store any of your personal credit card information. You must enter your credit card before finalizing every order.

Is it safe to share my credit card information on the internet?
We use the highest standards of encryption software for internet security. If you still do not wish to submit your credit card information through our secure site, please e-mail your order to us with a list of item numbers, description, quantity desired, and prices. Please also include your phone number or a way for use to reach you so we can obtain your payment information. We recommend that you do not send your credit card number through regular e-mail, as it is not encrypted and may be viewed by a third party as it travels the internet.

What happens if an item I want is out of stock?
We do our best to ensure that the items on our site are in stock. But if you happen to order an item and it is out of stock we will promptly notify you. If you reside in the US you may at that time have the option to reserve the item when a future shipment arrives. We will only charge your credit card for products when we ship them to you. Out of stock items on international orders will be canceled.

Do you have a catalog?
We do not have a mailable catalog. We are an internet only company and all our products are featured online.

What is your Return Policy?
You have 30 days from date of delivery to return your order. Please include your original packing slip with all returns. We recommend insuring your return shipment to protect yourself from any loss. You are responsible for the cost to return your order.

What payment methods do you accept?
We accept Visa, MasterCard, Discover and Paypal. You can also mail in check or money orders to:
15105 Minnetonka Industrial Rd
Suite 111
Minnetonka, MN 55345
Phone: (612) 244-7160

Please allow up to two weeks for checks to clear before your order is shipped.
Ginger Snaps™ is a registered trademark of tgbBRANDS™ and is used by permission.
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