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Frequently Asked Questions

What is the Return Policy for a purchase?
If you purchased your items online at, you have our Satisfaction Guarantee! You may return items purchased from us within 30 days of product shipment to receive a refund. Returned items must be in original condition with accompanying proof-of-purchase (original invoice or packing slip) to receive a refund.

Product replacements will be made within 30 days of shipment, if an item is received damaged or defective. Return items must be shipped in a padded envelope or a small box; items not packaged properly can be damaged in transit. We recommend insuring your return shipment to protect yourself from any loss. You are responsible for the cost to return your order.

Please send returns to:
15105 Minnetonka Industrial Rd
Minnetonka, MN 55345.

What is the Return Policy for a Ginger Snaps purchase from a retail store?
We do not process returns or refunds from retail stores, only purchases made from this website. If you purchased your Ginger Snaps items from a retail store, please return the items to that store. All returns/exchanges/refunds are processed at the store from which the purchase was made.

What is the Return Policy for a GingerSnaps purchase from a different online website?
If you purchased Ginger Snaps items from a website other than please return your items to that online website. Refer to the website's return/refund policy where the purchase was made.

What payment methods do you accept?
We accept Visa, MasterCard, Discover and PayPal.

Do you store my credit card information?
We do not save or store any of your personal credit card information. You must enter your credit card before finalizing every order.

How do you care for and clean Ginger Snaps?
Ginger Snaps are rhodium plated. As with all rhodium-plated jewelry, tarnishing may naturally occur over time. To keep your Snaps and accessories looking their best, clean them with a dry polishing cloth. Please do not use liquid jewelry cleaners. These products strip the plating on all plated jewelry and will cause permanent damage. We also encourage you to limit exposing your Snaps and accessories to water (bathing, hand-washing, etc.) and never wear them into a pool or spa.

How do you change out Snaps?
To change Snaps, simply pry out using your finger or purchase our Ginger Snaps Pick Tool. Simply place the tip of the pick between the Snap and the accessory, and twist until the Snap comes loose.

Do you have a catalog?
We do not have a consumer catalog. is an online, ecommerce website.
Ginger Snaps™ is a registered trademark of tgbBRANDS™ and is used by permission.
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